Privacy Policy
This Privacy Policy explains how Print Palette processes personal data in connection with its photo and art printing services, studio appointments, file review, and website use. It applies to information collected through theoryquestionshoe.makeup and related service interactions in Hong Kong.
Data We Collect
We may collect contact details, inquiry content, uploaded image files, print specifications, consultation notes, order and payment information, collection details, and technical data such as device and usage information. Where users submit artwork or reference files, we also process the information contained in those files to assess print suitability and complete the requested service.
How We Collect Data
We receive data from users when they make an inquiry, upload files, arrange a consultation, approve a test print, or complete an order. We also obtain limited technical data from the website and may generate internal records from file checks, production updates, and collection arrangements.
Cookies We Use
We may use session cookies, persistent cookies, and similar technologies for site operation, security, form continuity, and basic analytics. Session cookies help the site function during a visit, while persistent cookies may remember limited preferences or settings for a later visit.
Cookie Controls
You may manage cookies through your browser controls and, where available, site settings. Disabling some cookies may affect basic site functions, form handling, or preference storage. We do not rely on cookies to collect more information than is needed for ordinary website operation.
Your Rights
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, or deletion of data that is no longer needed. You may also object to certain processing or ask us to limit use in appropriate cases.
How to Make a Request
To protect privacy, we may ask for information needed to verify your identity and understand the scope of the request. Some requests may be declined or partially fulfilled where the law allows us to keep the data or where the request would affect legitimate business records.
Data Retention
We retain personal data for the period needed to handle inquiries, complete orders, maintain business records, meet legal obligations, and resolve disputes. When data is no longer required, we delete it or de-identify it where practical.
Policy Changes
If we make material changes, we will update the policy on the website and may provide an additional notice where appropriate. The revised version applies from the stated effective date.
How We Use Data
Personal data is used to respond to inquiries, review uploaded files, confirm print specifications, prepare quotes, manage test print review, produce orders, arrange collection, process payments, send service updates, maintain records, and meet legal or accounting obligations. We may also use limited technical data to secure the website and improve its reliability.
Service Providers
We may share personal data with payment processors, hosting and technical support providers, communication tools, and production or logistics partners that help us operate the studio. These parties may process data only for the services they provide to us and are expected to handle it securely.
Legal Disclosure
We may disclose personal data where necessary to comply with law, respond to lawful requests, enforce our terms, protect our rights, or address security and fraud concerns. We may also share information in connection with a business reorganization if permitted by law.